Illustrated New York skyline at sunset above five lit subway stations

Public systems,redesigned so peoplecan find their way.

Selected work

The “Maurice’s UX Design” subway car stopped at Fulton Street with its doors open
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Now riding · How I work

Three lines, one practice.

Line 1

UX Strategy & Research

Find the real problem before designing the fix.

  • Discovery & stakeholder alignment
  • Usability testing & analytics
  • Journey mapping & service blueprints

Line 2

Product & Experience Design

Turn complex rules into flows people actually finish.

  • Information architecture
  • Interaction & UI design
  • Accessible, plain-language flows

Line 3

Design Systems & Team Collaboration

Make good design repeatable, across teams and in code.

  • Component libraries & tokens
  • Design-to-dev handoff
  • Leading cross-functional teams

TransferStory

My route into design.

Five connected disciplines. Select a route to explore.

A B C D E Different routes. One connected practice.
ADevelopment line

I started in
the code.

Front-End Developer

My foundation is in web development. Understanding how interfaces are built helps me design experiences that work for people and the teams delivering them.

Skills on this line

How I apply them

Maurice Brown · Development → Design → DeliverySelect a route or use the labeled controls.

All stopsDesigns

The full line.

User manuals · City agency

support tickets after task-based guides replaced guesswork

Staff kept filing tickets for simple UI tasks. We distributed the task-based manuals to every user so they could get familiar with the product on their own. Paired with simpler interface patterns, that cut ticket requests and raised developer focus time 64%.

Interactive prototypes

developer readiness from clickable prototypes shown early

Putting working prototypes in front of stakeholders early cut buy-in time by 62% and settled accessibility and component decisions before build.

Last stopContact

Next stop: your team.

Hiring a design lead for a complex product, public service or fintech platform? Let’s talk.

Email Maurice LinkedIn Résumé (PDF)

Maurice.c.brown15@gmail.com

Résumé

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MAURICE BROWN

Senior UX Designer | Web & Mobile Products | Interaction Design & Design Systems

315-759-3404 | Maurice.c.brown15@gmail.com | Portfolio | LinkedIn

PROFESSIONAL SUMMARY

Senior UX Designer with 12+ years of experience simplifying web and mobile products for public-facing and enterprise

users. Combines user research, interaction design, and reusable component systems to improve onboarding,

navigation, and task completion. Work includes increasing WE NYC engagement by 17% and retention by 20%, and

improving registration and verification task completion from 63% to 81%. Partners with product and engineering teams

from problem definition and prototyping through implementation.

CORE SKILLS

UX & UI Design: Interaction Design | Information Architecture | User Flows | Wireframes | High-Fidelity UI | Interactive

Prototyping | Responsive Web & Mobile Design

Research & Validation: User Interviews | Journey Mapping | Usability Testing | Tree Testing | Research Synthesis

Systems & Accessibility: Component Libraries | Design Tokens | Interaction States | WCAG 2.1 | Accessible Forms

Collaboration & Delivery: Stakeholder Presentations | Designer Mentorship | Agile/Scrum | Developer Handoff |

Implementation Reviews

Tools: Figma | FigJam | Adobe XD | UserTesting | Maze | Jira | HTML | CSS | JavaScript

PROFESSIONAL EXPERIENCE

SENIOR UX DESIGNER

Insight Global - Virginia Department of Environmental Quality | 08/2025-Present

• Increased registration and verification task completion from 63% to 81% by restructuring onboarding into guided

steps with clearer prerequisites, progress indicators, and completion feedback.

• Reorganized dashboards and record pages around status, task context, and edit permissions, using nested tabs

and distinct view/edit states to clarify how users navigate permit information.

• Reduced missing-document rejections from 38% to 22% by clarifying upload requirements and displaying document

status and submission feedback within the application flow.

• Established Figma components and tokens for forms, alerts, modals, and navigation; specified interaction states

and reviewed implementation with engineers to resolve design discrepancies.

SENIOR UX DESIGNER

Harvey Nash | 08/2023-08/2025

• Improved task efficiency by 37% by leading four enterprise mobile tools from workflow definition through high-fidelity

design and interactive prototyping, adapting task sequences for employees working in the field.

• Reduced support tickets by 27% by simplifying confusing workflow steps and clarifying interface feedback across

enterprise applications.

• Mentored designers on accessible interaction patterns and shared interface standards, guiding consistent design

decisions across enterprise products.

SENIOR UX DESIGNER

NYC Department of Small Business Services | 06/2023-10/2023

• Increased WE NYC engagement by 17% and retention by 20% by reorganizing public-facing content and simplifying

navigation around visitor needs.

• Increased documentation submissions by 35% by streamlining the MyNYC Business submission journey and

clarifying requirements before users submitted information.

• Improved comprehension by 20% by translating qualitative research findings into clearer content hierarchy, interface

labels, and submission guidance.

• Presented navigation and submission priorities to business stakeholders, explaining tradeoffs between user needs,

operational requirements, and implementation constraints.

UX/UI DESIGNER

NYC Department of Design and Construction | 05/2018-06/2023

• Increased employee self-service task completion by 23% by testing interaction changes with users and refining

HRIS workflows based on usability findings.

• Improved design efficiency by 40% by establishing an agency-wide Adobe XD design system, enabling teams to

reuse interface components and apply consistent standards.

• Increased project submissions by 84% by leading a redesign that consolidated an 11-step workflow into six steps

and integrated digital signatures to eliminate paper-based approvals.

• Designed a manual alternative to digital identity proofing and electronic signatures, explaining eligibility and next

steps for applicants unable to complete verification online.

UX/UI DESIGNER - CONTRACT

Citi Group | Bank Leumi | 26 Five | Innovation Group | 2014-2018

• Defined information architecture, user flows, and interactive prototypes for financial and client-facing applications,

comparing design alternatives and resolving requirements before development.

• Specified interface labels, action feedback, and navigation behavior; reviewed implemented screens with

developers to resolve discrepancies in the delivered experience.

EDUCATION

SUNY Albany - Bachelor of Science | May 2012

Professional Development: Foundations of User Experience (UX) Design | Google / Coursera